Product Knowledge

Welcome to the Product Knowledge training course.

This training course helps employees move beyond basic knowledge to develop a deeper understanding of the products they support. Learners discover how to translate features into meaningful benefits, apply real-world use cases, and clearly communicate value to customers.

The course also shows how to support customers throughout their journey—from onboarding and initial training to ongoing engagement and long-term success. By building confidence and practical skills, employees can deliver more effective support, strengthen customer relationships, and improve satisfaction.

It’s an ideal opportunity to develop the expertise needed to drive customer success, increase retention, and create consistently positive customer experiences.

This text based concise course is 10 minutes and includes the following sections:

1. Understanding your Product : In this section you will look at the features of the product and how staying up to date with product developments can lead to customer success.
2. Customer training & onboarding : This section explores the need for engaging training and effective onboarding to measure progress and lead to long term customer success.
3. Customer success goals : The last section details how each customer needs vary and sometimes an individual approach is required. learn about adding value and product drive to increase customer retention.

By the end of the Product Knowledge course you will understand the importance of strong product knowledge. How use cases empower customers. The need to stay up to date with products and features and how to effectively onboard, train, and track customer progress.